Refund policy

At Stylesnest Arabia, customer satisfaction is important to us. We carefully inspect our products before dispatch to ensure that your order reaches you in good condition.

Returns & Exchanges
You may request a return or exchange within 7 days of receiving your order. To be eligible, the product must be unused, undamaged, and returned in its original packaging with all accessories, labels, and tags included.

Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our customer support as soon as possible and provide clear photos or a video of the item and packaging. Once verified, we will arrange an appropriate replacement or refund at no additional cost, subject to our policy.

Non-Returnable Items
For hygiene and safety reasons, certain opened or used personal-care, skincare, beauty, jewelry/accessory, or hygiene-sensitive products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Change of Mind Returns
If you simply change your mind, the item must meet our return conditions. Any applicable return delivery charges may be the customer's responsibility.

Refunds
Once your returned item is received and inspected, we will notify you of the outcome. Approved refunds will be issued through the applicable refund method. Processing times may vary depending on the payment provider.

Order Cancellation
Orders can be cancelled before they have been processed or dispatched. Once an order has been shipped, it will be handled according to our return policy.

Contact Us
For any return, exchange, or refund request, please contact Stylesnest Arabia Customer Support with your order number and details of the issue.